Privacy Policy

1. Who this policy covers

This policy applies to industrialhubbd.com and enquiries submitted to IndustrialHub BD. For questions about your information, email sales@industrialhubbd.com or contact us at House-70/A, Lane-2, Block-C, Road-1, South Khulshi, Chittagong-4225, Bangladesh.

2. Information you provide

Our enquiry form asks for your name, industry or sector, product or service requirement, email address and phone number. You may also provide a company name, a message and uploaded files. Information sent by email, phone or WhatsApp may include correspondence, equipment specifications, photographs and drawings.

Only send information you are authorised to share. Remove unnecessary personal details and confidential material from uploaded documents.

3. Why information is used

Enquiry information is used to respond to your request, identify products and spare parts, review technical requirements, prepare quotations, coordinate sourcing and maintain related business correspondence. It may also be used to resolve service issues, protect the website from misuse and meet applicable record-keeping obligations.

4. Technical information and cookies

Website hosting and security systems may record technical information such as IP addresses, browser details, requested pages and access times for operation, troubleshooting and security. WordPress uses cookies for functions such as login and authenticated sessions.

You can manage cookies through your browser settings. Blocking cookies may affect some website functions. Embedded services can use their own cookies and collect technical information under their own privacy policies.

5. Service providers and external platforms

Hosting, email and technical support providers may process information needed to operate the website and handle enquiries. When a technical or sourcing request requires supplier input, relevant requirement details may be shared to assess the request. Information may also need to be disclosed where required by applicable law.

The website includes a map and links to WhatsApp and social platforms. When you use those services, their own terms and privacy policies apply. External platforms may process information outside Bangladesh. Any third-party document links added to our technical resources are also subject to the hosting provider’s policies.

6. Retention and security

The appropriate retention period depends on the nature of the enquiry, any resulting business relationship and applicable legal or record-keeping requirements. Information should be retained only for those purposes. No website, email system or internet transmission can be guaranteed completely secure; avoid sending passwords, payment card details or other unnecessary sensitive information.

7. Requests about your information

You can contact us to ask about information you have provided, request a correction or request deletion. We may need to verify your identity before handling a request. Requests are reviewed subject to applicable law and any legitimate obligations to retain records. Please identify the enquiry and the email address you used, without sending unnecessary identification documents.

8. Updates and contact

This page may be updated when website features or information-handling practices change. The date above indicates the latest revision.

Email: sales@industrialhubbd.com
Phone: +8801746881144
Open our contact page →